Frequently Asked Questions

Discover everything you need to know about shopping with The Row.

What is your shipping policy?

We offer complimentary standard shipping on all domestic orders. International shipping rates are calculated at checkout based on the destination and weight of the package.

How can I return or exchange an item?

Items in their original condition with all tags attached may be returned within 14 days of delivery. Please use our online portal to initiate a return and receive a prepaid shipping label.

Where can I find sizing information?

Detailed size guides and garment measurements are available on each product page. Our collections typically follow Italian sizing; please refer to our conversion chart for international equivalents.

Are your materials sustainably sourced?

The Row is committed to exceptional craftsmanship and the use of the highest quality materials, including ethically sourced wool, silk, and leather from reputable tanneries.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure timely delivery. Once an order is confirmed, we are unable to make modifications. However, you may return the item once it has been received.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.